Return Policy

General

If you're not 100% satisfied with your purchase, return it for any reason within 30 days of your purchase. Simply return your purchase in salable condition with the original packaging, including Universal Product Code (UPC), manuals, parts, and a copy your receipt or packing slip. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount.
Returns will not be accepted for products that show signs of abuse, misuse, consequential damages, improper installation, product with serial numbers or labels removed or altered, product missing parts or normal wear and tear. Such defective product will be returned at the customer's expense.

RETURN PROCEDURE

No returned merchandise will be accepted without a Return Material Authorization (RMA). To obtain an RMA number call us at (866) 824-4023 or email us at orders@comvergicswireless.com . Please include the following in your return request:


  • Your name
  • Your order number
  • A list of the items you wish to return.

We will provide you with an RMA number within one business day. In cases were the item is defective or being returned as a result of an error on our part, you will also be sent a return shipping label. Your RMA number must be written on the outside of the carton(s). All returns are subject to inspection and company approval. Please allow allow 5 business days for company to process your return after we have received your item(s). RMA NUMBER WILL EXPIRE AFTER 30 DAYS.

REFUNDS AND CREDIT

We will credit you in the same manner as your original payment within 7 days of receiving the returned item. If you paid with cash or check, we'll refund your purchase with check. If you paid with credit card or debit card, we'll credit your account.All returned items will be credited at the lowest price paid by the customer.

WARRANTY

Warranty policies do not cover abuse, misuse, consequential damages, improper installation, product with serial numbers or labels removed or altered, product missing parts or normal wear and tear. Such defective product will be returned at the customer's expense. All warranty items will be credited at the lowest price paid by the customer.
Defective products should be returned to Comvergics Wireless within 30 days from purchase date. After that time (over 30 days) products should be returned to the manufacturer in accordance to the manufacturers warranty and procedures.


Please call us at (866) 824-4023 or email us at orders@comvergicswireless.com if you need any additional information regarding returns.